FAQS
The Orchard garments are released in limited drops exclusively on our website. Subscribe to our mailing list and follow us on social media for drop updates.
We recommend being online at release time, as stock is allocated to the first customer who completes payment at checkout.
Items are only secured once you finish checkout and see the confirmation page, which is followed by an email containing your order number. If another customer purchases the last item in your selected size and colour before you complete payment, that item will be sold out.
Purchases can only be made on our website. The Orchard garments are not available through independent retailers or resale platforms.
Purchased an item via pre-sale and want to know when you can expect it?
By ordering via our presale, it is guaranteed that your order items are reserved before public release. It will then be dispatched the day the product officially launches.
This means it may take 1-3 months before you receive your order. But don't worry, you will be kept informed via email and notified once your order has been picked up by our courier.
At The Orchard, your order will be shipped from Sydney, Australia. We partner with multiple delivery providers—including Australia Post and other major national carriers—to ship orders Australia-wide.
Delivery times vary depending on your location and the carrier used. As a general guide, once your order has been dispatched:
- Metro areas (NSW): 2–5 business days
- Regional areas: 3–7 business days
- Remote or interstate locations: 5–10 business days
Once your order has been dispatched for delivery, we will send you an email which will include a tracking link so you can follow your purchase.
Please double-check your order and shipping details before completing your order.
If your parcel is undeliverable due to an incorrect or incomplete address, we’ll do our best to assist with re-direction.
We have a flat shipping rate of $9.99 but also offer free shipping on orders over $150.
Currently, we do not offer international shipping.
If you are an international customer wanting to purchase one of our products, please contact us at info@theorchardcollection.com.au
Returns are accepted within 7 days of receiving your order. If you'd like to request a return, please ensure the item meets the conditions below and email us at: info@theorchardcollection.com.au
Are there any conditions for returns?
- Items must be returned in unworn, as-new condition, with tags attached.
- Must include original packaging.
- Return must include your full name and order number to ensure correct processing.
- Returns must be posted within 3 business days of email confirmation.
- Proof of return (tracking receipt or lodgement slip) must be emailed to us.
- The Orchard is not responsible for return parcels lost in transit. Please contact your postal service if this occurs.
- Items returned outside the 7-day window or that do not meet these conditions will be sent back at the customer's expense.
- Once received, please allow 3–5 business days for your return to be reviewed.
- Approved refunds will be issued to your original payment method.
- Returns will not be accepted for general wear and tear. Please follow care and washing instructions to maintain garment quality.
- All garments undergo quality control before shipping. If you believe your order is faulty or incorrect, please contact us within 7 days of delivery: info@theorchardcollection.com.au
- The Orchard does not cover return shipping costs unless the item is faulty or incorrect.
- Original shipping fees are non-refundable.