Refund policy

Returns are accepted within 7 days of receiving your order. If you'd like to request a return, please ensure the item meets the conditions below and email us at: info@theorchardcollection.com.au

RETURN CONDITIONS:

• Items must be returned in unworn, as-new condition, with tags attached.
• Must include original packaging.
• Return must include your full name and order number to ensure correct processing.
• Returns must be posted within 3 business days of email confirmation.
• Proof of return (tracking receipt or lodgement slip) must be emailed to us.
• The Orchard is not responsible for return parcels lost in transit. Please contact your postal service if this occurs.
• Items returned outside the 7-day window or that do not meet these conditions will be sent back at the customer's expense.

PROCESSING REFUNDS:

• Once received, please allow 3–5 business days for your return to be reviewed.
• Approved refunds will be issued to your original payment method.

IMPORTANT NOTES:

• Returns will not be accepted for general wear and tear. Please follow care and washing instructions to maintain garment quality.
• All garments undergo quality control before shipping. If you believe your order is faulty or incorrect, please contact us within 7 days of delivery.
• The Orchard does not cover return shipping costs unless the item is faulty or incorrect.
• Original shipping fees are non-refundable.